Shipping policy

We strive to ensure that your shopping experience is as convenient and efficient as possible. To help you understand our shipping policies, please read the following information:

Shipping Times: Orders are usually processed within 1-2 business days, and we ship orders from our warehouse within 2-4 business days after processing. Please note that orders may take longer to process and ship during peak seasons, sales, or if the product is on backorder.

Shipping Methods: We offer several shipping options for domestic orders. Please note that at this time, we only ship domestically within the U.S.A. Shipping costs vary depending on the shipping method and the weight of the package. The available shipping options are displayed during checkout.

Lost or Damaged Packages: We are not responsible for lost or damaged packages that occur during shipping. However, we will work with you to file a claim with the carrier and try to resolve the issue as quickly as possible.

Order Changes and Cancellations: We are not able to make changes to orders once they have been processed. If you need to cancel an order, please contact us immediately. If the order has not been shipped, we will issue a full refund.

Returns and Exchanges: We offer a 30-day return policy for most products. If you are not satisfied with your purchase, please contact us within 30 days of receiving the item to initiate a return or exchange. Please note that some items, such as personalized products, are not eligible for returns or exchanges.

Please contact us if you have any questions about our shipping policies or if you require further assistance with your order. You can contact us at customerservice@knobandlock.com.